MAINTENANCE

Costed Before It Starts,Billed Without an Argument

Work orders priced from your own service catalogue, with a not-to-exceed limit and the owner’s approval recorded before anyone picks up a tool.

The month-end conversation becomes about the work, not about who agreed to it.

Work Arrives From Five Places

And every one of them lands in the same queue, carrying where it came from.

A guest reports it
From the guest portal, attached to their stay
A cleaner finds it
Raised from the turnover, with photos
An inspection flags it
Findings become work, not a note
A schedule is due
Preventive maintenance comes round on its own
A turnover needs it
Between two stays, before the next arrival

The Two Things Managers Actually Need

Both are standard practice in the trades, and both are missing from most property software.

Not-to-exceed

A ceiling on the job, separate from the estimate. The vendor knows what they can spend without coming back, and you know the worst case before you send anyone. An invoice above it is a conversation, not a surprise on a statement.

Owner approval, recorded

Jobs over your threshold can require the owner’s say-so first. How they approved, when, and any note they added are kept on the work order — so the charge that reaches their statement is one they already agreed to.

A Service Catalogue, Not a Blank Box

Around 320 standard items ship with the system, by trade, each with a default rate, markup and who normally pays. Raising a job fills itself in, and the line is snapshotted so changing the catalogue later never rewrites a job already done.

Items know whether they need a licensed trade, whether they qualify as an emergency call-out, and whether they are capital rather than expense — which is the difference between a repair and an improvement at tax time.

Each line carries

  • Quantity and unit rate
  • Markup percentage
  • Billable to the owner, or absorbed
  • Taxable or not
  • The GL account it posts to

Through to the Owner Statement

Step 1
Scheduled
To a vendor, a staff member or a crew — with access instructions
Step 2
Access issued
A lock code for the visit, so nobody is let in by phone
Step 3
Verified
Completed is not the same as checked; both are recorded
Step 4
Billed
Vendor cost, markup and tax onto the owner charge and their statement

Preventive schedules raise their own jobs when they fall due, so the annual service is not something you remember in month eleven.

Raise One and Follow It Through

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