GUEST COMMUNICATION

Five-Star Service, on Autopilot

From booking confirmations to check-out reminders, keep your guests informed and happy without lifting a finger.

Templates for every touchpoint. Personalized automatically. Delivered at the perfect moment.

Automated Check-In Instructions

Sent 24 hours before arrival

Hi {{guest_name}},

We're excited to welcome you to {{property_name}} tomorrow! Here's everything you need for a smooth check-in...

{{check_in_instructions}}

Automated Messages for Every Stage

Set up your message templates once, and they'll send automatically at the perfect moment.

Booking Confirmed

Pre-Arrival (3 days)

Check-In Day

Mid-Stay Check-In

Check-Out Reminder

Review Request

Powerful Messaging Features

Email Templates

Beautiful, responsive email templates that look great on any device.

  • Unlimited templates (Professional)
  • Dynamic personalization
  • Rich HTML formatting

SMS Notifications

Time-sensitive messages delivered instantly via text message.

  • Check-in reminders
  • Access code delivery
  • Urgent notifications

Smart Variables

Personalize every message with dynamic data from your reservations.

  • Guest name, dates, property
  • Access codes, WiFi info
  • Custom property fields

Smart Timing

Messages send at the optimal time based on check-in/out times.

  • Relative to booking events
  • Time zone aware
  • Respect quiet hours

Multi-Language

Communicate with international guests in their preferred language.

  • Auto-detect guest language
  • Template translations
  • 10+ languages supported

Review Requests

Automatically request reviews at the optimal time after checkout.

  • Channel-specific links
  • Follow-up sequences
  • Thank you messages

Deliver a Five-Star Experience, Automatically

Automated messaging is included in our Professional plan. Start delighting guests today.